Reference

Browse Our Legal Policy and Your Rights

We keep our legal terms straightforward so you know exactly where you stand. Access to xmega depends on your local law and eligible regions — and we spell out how your account data, wallet transactions through bKash, Nagad, or Rocket, and personal details are…

Region-Dependent AccessData TransparencybKash / Nagad / Rocket ContextAccount RightsContact Paths
xmega Browse Our Legal Policy and Your Rights
DATA AND ACCOUNT HANDLING

Check How We Protect and Manage Your Information

We treat data handling as an operational discipline, not a marketing badge. Below are the specific practices we follow around your account, wallet details, cookies, retention, and how you can request changes or deletion. Every item here reflects what actually happens on our end when you interact with the platform.

Wallet Data Storage When you transact via bKash, Nagad, or Rocket, we store the wallet reference and transaction ID. We do not store your wallet PIN or full mobile number beyond what is needed to match you to your account for dispute resolution.
Cookie Practice We use cookies for session continuity, fraud flags, and device recognition so you stay logged in across browser tabs. No cross-site advertising trackers. You can clear cookies from your device settings and re-authenticate next time you visit.
Account Security Your login is protected by OTP verification sent to your registered mobile number. If you switch devices, we prompt re-verification. Failed login attempts trigger a temporary lock, and you can reset access through the same OTP channel.
Data Retention We keep your data active while your account exists. After you request closure, records are retained for a limited period to satisfy any pending audit or dispute requirements, then permanently deleted from our systems.
Requesting Your Data You can ask for a full export of what we hold — transaction history, login records, personal details. Submit the request via live chat or the in-app form. We aim to deliver exports within a reasonable timeframe after verifying your identity.
Account Deletion If you want your account removed entirely, contact support with your account ID and registered wallet name. We confirm your identity, process any pending balance, then wipe your profile and associated records according to our retention schedule.
REACH OUR TEAM

Open a Conversation About Your Policy Questions

If anything in our legal terms is unclear, or you want to exercise a data right, our support team handles policy queries alongside regular account help. You do not need a separate channel — same team, same response window, whether you are asking about a bKash deposit trace or requesting account data deletion.

Live Chat Tap the chat icon from any page on mobile or desktop. Policy questions get routed to a team member who can pull up your account history and walk you through what data we hold, what cookies are active, or how…
Email Send your query to our support address listed in the app footer. For data requests or account deletion, include your registered wallet name and account ID so we can locate your records without back-and-forth delays.
In-App Request Form Inside your account settings, there is a request form specifically for legal and data queries. Submit it and we log a ticket that tracks progress. You get a reference number and updates via the notification bell on your dashboard.

Get Answers on Legal Access and Data Rights

These are the questions our support team gets asked most often around legal terms, data, account rights, and eligibility. If yours is not here, reach out via live chat or email and we will get you a direct answer.

Access depends on your local law and the region you are in. We do not guarantee availability everywhere. You are responsible for confirming that accessing the platform is permitted under the rules that apply to your specific location before creating an account.

We store the mobile number you register with, your chosen display name, wallet identifiers for bKash, Nagad, or Rocket, and device fingerprint data for security. We do not ask for or store national ID numbers unless a specific verification step requires it.

Open live chat or use the in-app request form under account settings. Tell us you want a data export, confirm your identity through the OTP step, and we compile everything we hold — transaction logs, login history, personal details — and send it to your registered email.

Yes. Contact support with your account ID and the wallet name linked to your profile. After identity verification, we process any remaining balance, then remove your account. Retained records are purged after our compliance hold period ends.

We do not sell your personal information. Data may be shared only if a lawful request is made by an authority with jurisdiction, or if a payment processor like bKash, Nagad, or Rocket requires transaction-level data for dispute resolution on their side.

We use session cookies to keep you logged in, fraud-detection cookies to flag unusual activity, and device-preference cookies for your display settings. There are no cross-site ad trackers. Clear your browser cookies anytime — you will just need to log in again.

If a regulatory change affects access for your area, we notify you via email or in-app message and give you time to withdraw any balance. We do not freeze funds without notice. Policy updates are communicated before they take effect wherever possible.

When you request a withdrawal to bKash, Nagad, or Rocket, we check that the wallet name matches the name on your xmega account. If there is a mismatch, the request pauses and support contacts you to resolve it before releasing funds.

We update terms when operational or regulatory changes require it. Active account holders receive a notification — either in-app or via email — before the updated terms take effect. Previous versions are not published publicly, but support can clarify what changed on request.

Reach out through live chat or email support directly. State what you believe went wrong and provide your account ID. We investigate internally and respond with findings. If you are unsatisfied, you can escalate through any consumer protection channel available in your jurisdiction.