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How xmega Handles Your Privacy

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your wallet secure.

Data ProtectionLocal Wallet PrivacyAccount ControlTransparent Practices

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PRIVACY HELP CHANNELS

Reach Us About Your Data Rights

If you have questions about what personal information we hold or want to make a data request, our support team handles privacy queries through multiple channels. You do not need to wait — reach out through whichever method suits your routine, and reference your account phone number so we can locate your records quickly.

DATA HANDLING PRACTICES

Explore How We Protect What You Share

We built our data handling around the principle that your personal information belongs to you. Every layer of our system — from login to withdrawal — is designed so your data serves your account and nothing else. Here is how we manage the specifics across six key areas that matter when you use the platform from Bangladesh.

Collection Scope

We gather your name, phone number, email and payment wallet identifiers at registration. During gameplay and transactions we log session data and deposit or withdrawal amounts tied to your bKash, Nagad or Rocket wallet for reconciliation purposes.

Cookie Usage

Cookies keep you logged in across sessions on your phone or desktop browser. We use functional cookies for device continuity — so if you switch from mobile Chrome to your home laptop, your preferences and lobby position carry over without…

Account Security

Your password is hashed and never stored in readable form. Login attempts from new devices trigger OTP verification to the phone number on file. Failed login attempts are rate-limited to prevent brute-force access to your wallet or account history.

Data Retention

We keep your transaction history for as long as required by financial regulations applicable in eligible regions. Account profile data stays active while your account is open. After you request closure, non-required data is purged within a defined retention window.

Third-Party Sharing

Your data is shared only with payment processors handling your bKash, Nagad or Rocket transfers, and with fraud-prevention systems that verify transaction legitimacy. We do not pass your information to advertisers, data brokers or unrelated commercial entities.

Your Rights and Requests

You can ask us to export your stored personal data, correct inaccurate records, or request deletion of non-essential information. Submit requests via live chat or account settings. Processing depends on verification and applicable regional law in eligible jurisdictions.

Browse Our Full Privacy Commitment

xmega Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect personal information necessary to verify your identity and process payments through bKash, Nagad or Rocket. This includes your name, phone number, email address, and transaction records tied to your mobile wallet. We do not sell your personal

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data to third parties. Your information stays within our operational systems — used only for account management, payment processing, fraud prevention, and communication about your account activity. We store your data on encrypted servers with access restricted to authorised personnel who need it for platform operations.
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When you make a deposit via bKash or withdraw through Nagad, we retain transaction records as required for financial reconciliation and dispute resolution. Cookie data from your browser or mobile sessions helps us remember your preferences and keep your login active across devices. You can request
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a copy of your stored data or ask us to delete specific records by contacting our support channels. Note that certain financial records must be retained under applicable regulations. Availability of data deletion depends on your local law and eligible regions. We update this policy when
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our data practices change and notify you through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Check Common Questions About Your Data

Below are real questions account holders ask us about privacy, data and how their personal information is handled on xmega. If your specific concern is not covered here, reach out through live chat or email and mention your query relates to personal data.

At registration we collect your full name, phone number, email address and the mobile wallet identifier you use for deposits — typically your bKash, Nagad or Rocket account number. This is the minimum needed to create and verify your account.

No. We share data only with payment processors who handle your bKash, Nagad or Rocket transactions and with fraud-detection systems. We never sell personal information to advertisers, data brokers or any unrelated commercial party.

Log into your account, go to account settings and open the privacy section. You will find an option to request a data export. Alternatively, contact our live chat team and ask for a personal data summary — they will verify your identity first.

You can submit a deletion request through account settings or live chat. We will remove non-essential data after verifying your identity. Certain financial transaction records must be retained under applicable regulations in eligible regions.

We use functional cookies to maintain your login session and remember device preferences for continuity between mobile and desktop. You can clear cookies through your browser settings, though this will log you out and reset saved preferences.

Your password is hashed using a one-way algorithm — it is never stored in plain text. Even our internal team cannot read it. If you forget your password, you reset it via OTP sent to your registered phone number rather than recovering the old one.

After account closure, your profile data and preferences are queued for deletion within our retention window. Transaction records tied to your bKash, Nagad or Rocket payments are kept only as long as financial regulations in your eligible region require.

We log basic device information — operating system, browser type, screen size — to deliver the correct layout on your phone or laptop. We do not continuously track GPS location. IP address is recorded at login for security verification only.

When we update this policy, we send a notification to your registered email or phone number before changes take effect. The updated version is always available on this page with the revision date shown at the top.

Use live chat and specify that your query is about personal data, or email our support team with the subject line referencing privacy. Include your registered phone number so we can verify account ownership and respond with relevant details.

How xmega Handles Your Privacy

Reach Us About Your Data Rights

Explore How We Protect What You Share

Collection Scope

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Rights and Requests

Check Common Questions About Your Data

01 What personal data does xmega collect when I register?

02 Does xmega share my data with advertisers or third parties?

03 How can I download a copy of my stored personal information?

04 Can I ask xmega to delete my personal data?

05 What cookies does the site use and can I control them?

06 How is my password stored and protected?

07 What happens to my data if I close my account?

08 Does xmega track my location or device details?

09 How will I know if this privacy policy changes?

10 Who do I contact for a privacy concern or complaint?

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